At CORUYA, we want to give our customers the most enjoyable shopping experience. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today! You can call us at +358 44 987 9487 or send us an email at firstname.lastname@example.org. You can also contact us by filling in the form.
RETURNS AND REFUNDS
Coruya avoin yhtiö | Business ID FI26001124 | Effective from 1.1.2016
All prices include VAT (value-added tax) at 24 %. Coruya reserves the right to changes if the price is incorrect due to a human or technical error.
All Coruya's Products carry a life-long warranty against defects in materials and workmanship. Coruya’s warranty provided herein does not include normal tear and wear due to use of the Product. Furthermore, Coruya’s warranty does not include defects due to negligence in products care.
Placing an order
The checkout process is secured by TLS technology. You can order products on the web store’s site by placing products in the shopping basket and paying for them in the payment service. All customer information is handled confidentially. The contact information given when placing the order is used for delivery of the order and for resolving possible issues with the order. Email address may be used for sending marketing letters. When ordering from our web store you are expected to have acquainted yourself and committed yourself to the terms and conditions valid at the time of purchase.
Private customers can pay for their order at the shopping cart with available payment methods. Business customers may also apply for a billing right.
Checkout payment service
Checkout is a secure payment method for you. The company has a payment management license issued by the Finnish Financial Supervisory Authority. The service is maintained by Checkout Finland Ltd (Business ID 2196606-6) and Checkout Finland Oy is part of OP Group.
You can select from the following payment options:
Bank transfer - You have the payment buttons for all Finnish banks.
Collector Bank - Buy now, pay later. You can get up to 60 days payment time, or you can pay your purchase in batches.
Read more about payment terms here. (Available only in Finnish)
PayPal is a global online payment service that allows you to transfer funds electronically and shop online, just using your email address and password. It’s fast, easy and safer than ever. You don’t even need a credit card to use PayPal- only a bank account. Opening a PayPal account and making payments with PayPal is completely free, there is only a small fee for currency conversion if you’re shopping overseas. Read more about PayPal at www.paypal.com
Bank transfer in advance
When you choose to pay by bank transfer in advance, you will receive a preliminary invoice which you can pay for your order. We deliver your order as soon as you send us the receipt of the transaction to email@example.com or after the payment has been cleared.
Order and payment confirmation
After a successful order an order confirmation will be sent to your email. To be able to receive order and payment confirmation emails you are required to fill in your email address when placing an order.
Delivery and costs
The delivery costs will be stated after you have chosen a payment and delivery method.
We use the Finnish Post or GLS for all deliveries. Customers outside the EU are responsible to pay for any customs duties or other charges that may apply. We reserve the right to price and delivery cost changes.
Order is delivered to a mailbox/mail slot. A notice of arrival will be sent to the customer’s home address with larger orders and the order can be picked up from the nearest postal outlet. . We are not responsible for delayed deliveries caused by force majeure or any damage due to delayed delivery
All orders are dispatched when possible on the day the order is made or the next workday. The delivery time will vary depending on the destination. We aim to remove temporarily sold out items from our online store, but if an item you have ordered is sold out, we will inform you about this via email. If you wish, the entire order may be sent to you after the sold out item is available again. If an item you have ordered will not be in stock for a longer period of time, we can deliver your order in parts.
Terms for product exchanges and returns
You have a legal right according to the consumer protection law of Finland to exchange products or return your order or part of it within 14 days of receiving the order without giving any reason. Due to hygienic reasons the return policy does not include piercing jewelry, nose jewelry or earrings. The right of return is only applicable to unused, re-sellable products in their original packing.
If you wish to return or exchange an item, please contact us at firstname.lastname@example.org. We will provide you with the instructions regarding the return. When possible, a defective item is replaced by an identical, intact item.
Parcels broken during delivery
In case your order has gone missing, has been damaged during delivery or you are not satisfied with your order in any other way, you are required to notify us at Coruya (email@example.com) within 14 days. If the order has been damaged during delivery, a complaint must be filed with the carrier company immediately.
This Agreement is governed by and construed in accordance with the laws of Finland, excluding its choice of laws provisions. Any dispute arising out of or related to this Agreement shall be settled in Finland at the Helsinki district court.
If a dispute concerning a sales contract cannot be resolved through negotiation between the parties, the consumer can submit the matter to the Consumer Disputes Board (www.kuluttajariita.fi) for resolution.
Before taking the matter to the Consumer Disputes Board, the consumer should contact the Local Register Offices' Consumer Advisory Service (www.kuluttajaneuvonta.fi).
The European Commission's online dispute resolution forum (http://ec.europa.eu/odr) contains information on all European dispute resolution bodies. The service will be offered in all official languages of the EU. Consumers can refer any dispute to ODR concerning a purchase made in an online store for resolution by a dispute resolution body, if the seller and the consumer fail to reach an amicable solution.
This registration document is created according to the Finnish Henkilötietolaki (523/1999) 10§.
1. Owner of the register
Coruya avoin yhtiö
Korkeavuorenkatu 5 LH 4, 00140 HELSINKI
Business ID: FI26001124
2. Contact persons
Taina Lahenne and Suvi Lehikoinen, email: firstname.lastname@example.org
3. Name of the register
Coruya avoin yhtiö's customer register
4. Why information is collected?
Information is collected to manage our customer relationships, contacting customers, marketing and other web shop related purposes.
5. Content of the register
Following information is gathered:
- phone number
- e-mail address.
We get the information from the registered users. Received information is not handed over to the parties outside the web service.
Service has a strict inbuild access control that prevents outsiders to get access to the users private information. Register is used only by persons whose job description it belongs to. Everyone who uses the register has own personal username and password. Users are binded by the professional secrecy. Register is not in paper format.